Refund and Cancellation Policy

You may cancel for any reason before your campaign launches by emailing hello@theboostlocal.com.

If you cancel before launch, we will refund all amounts paid for that campaign, including its advertising budget and service fees. You do not need to provide a reason.

For purposes of this policy, a campaign “launches” when we first activate or publish an advertisement through Google, Meta, TikTok, or another advertising platform.

We will initiate an approved refund to your original payment method within five business days. Your bank or payment provider may require additional time to credit the funds to your account.

You may ask us to pause or cancel a campaign at any time by emailing hello@theboostlocal.com.

We will take commercially reasonable steps to stop the campaign within one business day after receiving your request. Advertising platforms may continue processing previously authorized placements, impressions, or clicks for a short period after a campaign is paused.

Amounts already paid or irrevocably committed to an advertising platform are not refundable unless the platform returns or credits those amounts to us. If a platform later returns or credits an amount attributable to your campaign, we will include that amount in your refund or account credit.

If you cancel after launch, any refund will be calculated as follows:

Amount paid for the campaign, minus advertising costs actually incurred or irrevocably committed, minus any separately disclosed nonrefundable fee that has already been earned.

We will provide a written breakdown of the calculation upon request.

Important: Your order form or checkout page will identify any service fee that becomes nonrefundable after launch. If no such nonrefundable service fee was separately disclosed when you purchased the campaign, we will not deduct one from your refund.

If we cannot launch or materially provide the campaign you purchased, we will refund the amounts paid for the portion we could not provide.

If no campaign was launched, you will receive a full refund.

This provision does not apply when we cannot perform because you:

• Failed to provide information, access, approvals, or materials we reasonably requested;
• Supplied inaccurate, unlawful, infringing, or misleading content;
• Requested advertising prohibited by an applicable advertising platform; or
• Otherwise materially breached our Terms of Service.

If a platform rejects a campaign before any advertising costs are incurred, we will refund the unused advertising budget. The treatment of service work already completed will follow the fee allocation disclosed on your order form.

The optional $50 same-day launch fee is refundable if we do not launch your campaign by the applicable same-day deadline.

“Same-day launch” means launch by 11:59 p.m. Pacific Time on the date of purchase, provided that:

• Payment and all required materials are received by 12:00 p.m. Pacific Time;
• You provide all requested approvals and account access without delay; and
• The advertising platform does not delay or reject the campaign for reasons outside our reasonable control.

If these requirements are satisfied and we launch by the deadline, the same-day launch fee is earned and nonrefundable.

For this provision, “launch” means actual activation of the advertisement by the platform.

Please contact us at hello@theboostlocal.com if you believe a charge is incorrect. We will make a good-faith effort to investigate and resolve the issue.

Nothing in this policy limits any dispute or chargeback rights you may have under applicable law or your payment-card agreement.

Email hello@theboostlocal.com from the email address used for your purchase and include:

• Your business name;
• The campaign or package purchased; and
• A brief description of your request.

We will acknowledge your request within one business day. We may request additional information reasonably necessary to verify the purchase or calculate the refund.

Approved refunds will be returned to the original payment method unless applicable law or the payment provider requires otherwise.

This policy does not limit any refund, cancellation, or other right that cannot lawfully be waived.

See also our Terms of Service.